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FREQUENTLY ASKED QUESTIONS

 

 

What is your mailing address?

Maja Bond, LLC.
14900 Avery Ranch Blvd, Ste C200
Austin, TX 78717  

 

Where is your store located?

We currently do not have a storefront–shop online at MajaBond.com and follow us for pop-up shop events and trunkshows!

 

Is your full collection available online?

Yes, our full collection is available online and new pieces and collections are added on a regular basis!

 

Where is MAJA BOND jewelry manufactured?

All of our jewelry is designed in New York and Austin and is hand crafted in New York.  

 

Can I order a ring in a size other than 6, 7 or 8?

MAJA BOND would love to keep all ring sizes in stock for our valued customers so orders ship without a wait.  However, due to the custom nature of our products, all rings cannot be stocked in all sizes. Specialized sizing is available and priced upon request. Please email info@majabond for size availability.

 

Care instructions for fine jewelry:

MAJA BOND jewelry has been designed and manufactured in NYC to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your fine jewelry purchase. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

  • STORAGE
    When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat.  Never store your silver jewelry in a leather pouch or bag.  To avoid accelerated tarnishing always store your silver jewelry in the special pouches provided.
  • 14K and 18K GOLD 
    Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner.  Always rinse completely and blot dry with a chamois cloth.  Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry 
  • SILVER 
    Exposure to air, dust or other elements, particularly those containing sulfur, may cause sterling silver to tarnish more rapidly.  There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on jewelry containing gemstones.  Never store your silver jewelry in a leather pouch or bag. 
  • GEMSTONES 
    Special attention should be paid to jewelry with gemstones.  Avoid extreme temperature changes and contact with household chemicals.  Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners.  With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner. 

 

What is your return policy?

We will happily accept unworn, undamaged or defective product for exchange or refund within 30 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Shipping charges are not refundable. All prices are in USD. For more detailed information, please read our policy page.

 

What is your repair policy?

We will cover basic repairs or defects on any item made by MAJA BOND LLC. Restrictions may apply. For more information and instructions on how to submit an item for repair, please see our policy page.

 

What is your privacy policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt by clicking on the unsubscribe option at the bottom of our emails or by contacting us at info@majabond.com with "REMOVE" as the subject header. For more detailed information, please read our policy page.

 

Do you offer gift wrapping?

Yes, when you choose the option at check out, we will place your item inside our signature logo pouch and wrap it in a MAJA BOND logo box with ribbon. We will include a gift receipt (with prices removed, of course) and even a personal message at your request.

 

Is my transaction safe?

All order information sent to majabond.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

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